Last updated: 27 September 2026
These terms cover your use of Fagplus, the Fagplus app, and anything you buy from us. By creating an account you agree to them. If you do not, please do not use the service.
We sell NFC tags, and we run the service that connects a scanned tag to the person it belongs to. When a tag is handed in to a verified organisation, we tell the owner where it is. We do not collect, transport or store lost property. We are not a courier, a lost property office or an insurer.
You need an account to own tags and to place orders. Keep your password to yourself, and tell us promptly if you think someone else has it. You are responsible for what happens under your account. One person, one account, and do not claim tags that are not yours.
Prices are shown in euro and include VAT where it applies. How payment is taken is shown at checkout. Card payments are not live yet: for now an order is placed without payment and we confirm it with you before anything ships. If we cannot fulfil an order we cancel it, and you owe nothing.
Unused tags in their original packaging can be returned within 14 days of delivery. Faulty tags are replaced or refunded, your choice. A tag someone has already claimed to an account cannot be resold, so it is returnable only if it is faulty.
You can buy tags for someone else. We email the address you give us, and that person claims the gift by signing in with that address and telling us where to send it: holding the email is not enough. An unclaimed gift lapses after 30 days and comes back to you.
A tag belongs to an account, not to an order. It becomes yours when you scan it with the Fagplus app and add it to your account. The first account to do that owns it, and anyone else who scans it afterwards is told it is taken.
That means an unclaimed tag is worth keeping to yourself until you have scanned it, in the same way as a gift card nobody has redeemed. If a tag of yours is claimed by someone else before you get to it, tell us and we will sort it out.
You can hand a tag to another person from the app or from My items. You give their email address, they accept, and the tag moves to their account in full: it leaves yours, and from then on a scan of it reaches them. Nothing moves until they accept, and you can take the offer back until they do. An offer nobody answers lapses after 14 days.
A tag you have reported missing, or one a drop-off point is holding, cannot be handed over until that is settled.
When you report an item missing you can give it a name, say where you last had it, and add a photo. Any verified organisation that scans that tag sees those, so they can be sure they are holding the right thing. Your phone number is shown to them only if you have turned that on in your settings.
Do not upload a photo that shows anything you would not want a stranger at a desk to see. We delete the photo once you tell us the item is back.
Recording an item as found is limited to accounts we have verified as organisations: transport operators, hotels, venues, universities, lost property offices and the like. You apply with your organisation’s details and, if you have one, a supporting document. We review it and email you the decision. We can decline, and we can withdraw a verification.
A verified organisation that asks to be listed appears on our public drop-off map with the address, opening hours and phone number it gave us. It is responsible for keeping those accurate, for looking after an item while it holds it, and for handing it back to its owner rather than to whoever asks. We pass on details so the two can meet, and we are not a party to the handover.
The app is on Android, with an iPhone version to come. It asks to use NFC to read a tag, to send you notifications, and, if you add a photo, for your camera or photo library. You can refuse any of them, and refusing notifications only means you hear about a find by email instead.
Please do not read, copy or rewrite a tag with other tools: a tampered tag stops working and can no longer get anything back to you.
A tag helps only if someone finds the item and takes it somewhere that scans it. We cannot promise a lost item will come back, and nothing here is a guarantee of recovery. We aim to keep the service up and to deliver notifications promptly, but we do not promise uninterrupted service.
Do not use Fagplus to follow a person, or to tag a vehicle or an item belonging to someone who has not agreed to it. Do not use the finder or drop-off flow to send abusive or misleading messages, and do not report an item missing that you have not lost. We close accounts that do.
What we collect and why is set out in our Privacy Policy, which forms part of these terms.
You can ask us to delete your account at any time. Doing so releases the tags on it, removes your profile and item history, and deletes any photos you uploaded. We may suspend or close an account that breaches these terms, and we will tell you why.
We may update these terms. Where a change materially affects you we will tell you before it takes effect. Questions go to hello@fagplus.com.